Lost or Stolen Debit Card or Credit Card
What you need to know
If you have discovered that your debit or credit cards have been lost or stolen, you must inform the credit union immediately. This is to limit any fraudulent activity that may occur to your account.
During UCCU business hours (Monday thru Friday, 7 am – 5:30 pm and Saturdays, 8 am – 12 pm) you may call us directly at 1-800-243-8428 or 217-224-1093.
After hours, please call the appropriate number:
For Debit cards - 800-472-3272
For Credit cards – 877-364-9150
If there are fraudulent charges made to your account, please come by any of our branches to fill out the necessary fraud report papers. We want to help you so please report any suspicious behavior as soon as possible.