You can perform account inquiries (including balances and additional information), view account history and transfer funds between accounts. All of your available options are listed on the left or top menus.
Confirmation numbers are provided for all confirmed or modified transfers. This is your assurance that a transfer will be processed. It is also a reference number that can be used for requesting research.
You can see your current balance, as well as some general information. This information varies depending on the type of accounts you have. You may see the maturity date of a CD or the interest rate of a savings account.
You can set up automatic transfers of the same amount so you do not have to re-enter them each month.
Three kinds of transfers are available:
You can review, change or cancel a transfer at any time. If the transfer is scheduled for the current day, the change or cancellation must be done before daily settlement time (2PM Eastern Time). The system displays an error message if you attempt to modify a transfer after this deadline has passed.
One-time transfers always occur on the date you designate. Recurring transfers are scheduled transfers set up to happen on the same day or date each month (for example: the 15th of every month). If one of these recurring dates falls on a non-business day (such as a weekend or Federal holiday), the transfer is processed on the preceding business day.
Transfer history is retained for 18 months. You may search for past transfers by using one or a combination of the following:
You may set up a one-time or automatic transfer as much as 18 months in advance.
You will receive a Final Transfer secure message notifying you that the last scheduled transfer has been processed. You can reschedule your transfer if you wish to continue it.
Allowed transfers may vary based on the rules for your account types. Some transfers are not allowed, such as a transfer to or from a CD.
Select Change Security Code/Password from the menu. Enter your old security code and the new one. You are required to enter the new code/password twice for verification.
When you select Compose New Mail from the menu, a Send To drop-down selection is presented. Select the appropriate recipient and click the Create Message button.
The security code/password is required to be 8 alphanumeric characters, with a minimum of 2 letters and 2 numbers. Special characters are not allowed. We recommend that you change your security code/password regularly.
No, you may only send a secure message to us.
You may change your Log-on ID at any time when logged on by selecting Change Log-on ID on the menu.
To indicate when you want to receive an email, select Personal Information, Alerts. On this screen, you can choose which incidents should generate an email.
The minimum number of characters in the Log-on ID is 6. The maximum number of characters is 50. The valid characters for your Log-on ID are:
Yes, the system has an Export feature.
An eStatement is an electronic version of your paper statement delivered via our secure website. The statement looks just like the one you receive in the mail, but it will be available inside Virtual Branch to review and print.
Absolutely! In fact, your eStatement may even be safer than a paper copy because there is less chance of it being stolen or lost in the mail! eStatements will never be emailed to you. Instead, they will require your secure Virtual Branch login.
Once signed up, you will receive an email notifying you when your statement is ready. Simply click on the link in the email and it will take you to Virtual Branch.
To ensure receipt of your email notice, make sure you keep your email address current within eStatements, as well as the email address in Virtual Branch. Your email address can be easily updated in the “Profile” section of eStatements.
When you sign up for eStatements, you’ll enjoy safety, timeliness and convenience.
If you signed up for eStatements at least two days before the end of the month, you will receive your first statement on the first of the month; otherwise you will have to wait for the following month. Note: Members who receive quarterly statements will see their first statement at quarter-end.
Yes. For your security, eStatements are located inside Virtual Branch. If you don’t have a sign in to Virtual Branch then please contact the credit union and we will assist you.
Yes. If you are a joint owner on an account and can view the statement in Virtual Branch you can sign up for eStatements for that account. Please note: If both account owners are registered Virtual Branch users, both Virtual Branch owners can access the eStatement. However, only one owner will be notified via email when the eStatement is ready.
Click the link above to continue or CANCEL