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You can perform account inquiries (including balances and additional information), view account history and transfer funds between accounts. All of your available options are listed on the left or top menus.
Confirmation numbers are provided for all confirmed or modified transfers. This is your assurance that a transfer will be processed. It is also a reference number that can be used for requesting research. You may also print a receipt for your transaction.
You can see your current balance, as well as some general information. This information varies depending on the type of accounts you have. You may see the maturity date of a CD or the interest rate of a loan account.
You can set up recurring transfers of the same amount so you do not have to re-enter them each month.
Three kinds of transfers are available:
Transfer history is retained for 12 months. You may search for past transfers by using one or a combination of the following:
Allowed transfers may vary based on the rules for your account types. Some transfers are not allowed, such as a transfer to or from a CD.
Select Change Password from the My Settings. Click edit by Password.
When you select Support from the menu, a box will pop up. Click the Secure Support Link. Click messages then New Message.
The security code/password is required to be 8 alphanumeric characters, with a minimum of 1 letter, 1 number, and 1 special character. Special characters are not allowed. We recommend that you change your security code/password regularly.
No, you may only send a secure message to us.
Select Edit Username from My Settings. Username must be a minimum of 6 characters and can’t be call numbers.
Yes, the system has an Export feature.
An eStatement is an electronic version of your paper statement delivered via our secure website. The statement looks just like the one you receive in the mail, but it will be available inside Online Banking to review and print.
Absolutely! In fact, your eStatement may even be safer than a paper copy because there is less chance of it being stolen or lost in the mail! eStatements will never be emailed to you. Instead, they will require your secure Online Banking login.
Once signed up, you will receive an email notifying you when your statement is ready. Simply click on the link in the email and it will take you to Online Banking.
To ensure receipt of your email notice, make sure you keep your email address current within eStatements, as well as the email address in Online Banking. Your email address can be easily updated in the “My Settings” section of eStatements.
When you sign up for eStatements, you’ll enjoy safety, timeliness and convenience.
If you signed up for eStatements at least two days before the end of the month, you will receive your first statement on the first of the month; otherwise you will have to wait for the following month. Note: Members who receive quarterly statements will see their first statement at quarter-end.
Yes. For your security, eStatements are located inside Online Banking. If you don’t have a sign in to Online Banking then please contact the credit union and we will assist you.
Yes. If you are a joint owner on an account and can view the statement in Online Banking you can sign up for eStatements for that account. Please note: If both account owners are registered Online Banking users, both Online Banking owners can access the eStatement. However, only one owner will be notified via email when the eStatement is ready.
United Community Credit Union provides links to web sites of other organizations in order to provide visitors with certain information. A link does not constitute an endorsement of content, viewpoint, policies, products or services of that web site. Once you link to another web site not maintained by United Community Credit Union, you are subject to the terms and conditions of that web site, including but not limited to its privacy policy.
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