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Online Banking
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Login to Home Banking
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FAQs

Most frequent questions

Online banking

What activities can I do?

You can perform account inquiries (including balances and additional information), view account history and transfer funds between accounts. All of your available options are listed on the left or top menus.

Why do I get a confirmation number when I make a transfer?

Confirmation numbers are provided for all confirmed or modified transfers. This is your assurance that a transfer will be processed. It is also a reference number that can be used for requesting research. You may also print a receipt for your transaction.

What can I see on account inquiries?

You can see your current balance, as well as some general information. This information varies depending on the type of accounts you have. You may see the maturity date of a CD or the interest rate of a loan account.

Do I have to re-enter transfers each month?

You can set up recurring transfers of the same amount so you do not have to re-enter them each month.

What kinds of transfers can I make?

Three kinds of transfers are available:

  • Immediate: A transfer that is attempted immediately.
  • One-time: A transfer that is made on the date you specify.
  • Repeat: A recurring transfer that occurs at your specified frequency as many times as you indicate.

Is there a way to see previous transfers?

Transfer history is retained for 12 months. You may search for past transfers by using one or a combination of the following:

  • To/From account number
  • Transfer date
  • Transfer amount
  • Confirmation number

What kinds of accounts allow transfer activity?

Allowed transfers may vary based on the rules for your account types. Some transfers are not allowed, such as a transfer to or from a CD.

How do I change my Password?

Select Change Password from the My Settings. Click edit by Password.

How do I send a secure message to Customer Service?

When you select Support from the menu, a box will pop up. Click the Secure Support Link. Click messages then New Message.

What are the system Requirements for my password?

The security code/password is required to be 8 alphanumeric characters, with a minimum of 1 letter, 1 number, and 1 special character. Special characters are not allowed. We recommend that you change your security code/password regularly.

Can I send a secure message to one of my merchant/payees?

No, you may only send a secure message to us.

How can I change my Username?

Select Edit Username from My Settings. Username must be a minimum of 6 characters and can’t be call numbers.

Can I download transactions to my Personal Financial Manager software (such as Quicken™, Microsoft Money™ or Microsoft Excel™)?

Yes, the system has an Export feature.

eStatements

What is an eStatement?

An eStatement is an electronic version of your paper statement delivered via our secure website. The statement looks just like the one you receive in the mail, but it will be available inside Online Banking to review and print.

Are eStatements safe?

Absolutely! In fact, your eStatement may even be safer than a paper copy because there is less chance of it being stolen or lost in the mail! eStatements will never be emailed to you. Instead, they will require your secure Online Banking login.

How will I know when my eStatement is ready?

Once signed up, you will receive an email notifying you when your statement is ready. Simply click on the link in the email and it will take you to Online Banking.

To ensure receipt of your email notice, make sure you keep your email address current within eStatements, as well as the email address in Online Banking. Your email address can be easily updated in the “My Settings” section of eStatements.

Why would I want an eStatement?

When you sign up for eStatements, you’ll enjoy safety, timeliness and convenience.

  • eStatements are more secure than paper statements, because you reduce the risks that your statements are lost or stolen in the mail.
  • You’ll receive your statement faster—with no more waiting for the mail to arrive.
  • You’ll eliminate the storage hassles of traditional paper statements. You can choose to print your statement or just save a copy on your computer.

After signing up, how long will it take to receive my first statement?

If you signed up for eStatements at least two days before the end of the month, you will receive your first statement on the first of the month; otherwise you will have to wait for the following month. Note: Members who receive quarterly statements will see their first statement at quarter-end.

Do I have to be a registered Online Banking User to enroll for eStatements?

Yes. For your security, eStatements are located inside Online Banking. If you don’t have a sign in to Online Banking then please contact the credit union and we will assist you.

Can I sign up for eStatements if I am the joint owner on an account?

Yes. If you are a joint owner on an account and can view the statement in Online Banking you can sign up for eStatements for that account. Please note: If both account owners are registered Online Banking users, both Online Banking owners can access the eStatement. However, only one owner will be notified via email when the eStatement is ready.

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